Warranty Policy

1-YEAR MANUFACTURING DEFECT WARRANTY:

3D MATS offers one-year warranty applies to the original purchaser and guarantees 3D Mats products to be free from defects in materials and workmanship after retail purchase from an authorized 3D Mats dealer. A warehouse deal or closeout seller is not an authorized dealer. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. Warranty does not cover consequential damage or inconvenience caused by non-operation of the product. This warranty is non-transferrable.

If a 3D Mats product is suspected to be defective, contact us at sales@3dmat.co.id or +6281119262002 along with a photo and order information for warranty claims. If a replacement was shipped out, the old product needs to be destroyed for safety reasons and photo proof must be sent to sales@3dmat.co.id or +6281119262002. 3D Mats Indonesia reserves the right to repair or replace the product.

Credit will be issued upon inspection and acceptance of defective goods. The RMA Dept will notify you of rejected claims.

In the event the product is deemed defective by 3D Mats, a credit for the cost of the shipping will be issued.

This 3D Mats one-year warranty is given in lieu of all other warranties expressed or implied. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

RETURNS:

Returns will not be accepted unless the merchandise is complete, in re-saleable condition, and has been previously authorized by 3D Mats Indonesia.

An RMA number is required for all returns and may be obtained from our customer service team at sales@3dmat.co.id or +6281119262002. Request for order number must be made within 30 days upon receiving the products. Any products received that are unauthorized by 3D Mats Indonesia or products not qualified for credit will be held pending a prepaid label to return the item to you or items will be destroyed after 60 days. It is important to follow the return shipping guidelines when preparing to ship the return. If an item has not been shipped out within 15 days of the RMA number being issued, we will close out the RMA due to inaction.

Returns are subject to a 15% restocking fee.

Replacement parts, special orders, displays, and promotional materials are not eligible for return. Merchandise returns will be accepted only for active items on our current price/inventory sheet. Credits will be issued on the basis of actual price paid less the aforementioned return charges if applicable. Freight prepaid is required for all returns unless otherwise agreed to. Cargo liners cannot be returned on the basis of cosmetic issues. Returns from stocking orders due to inventory adjustment purposes are limited to 5% of the annual purchased volume and only applicable to active items on our current price sheet. A 2 for 1 replacement order is also acceptable and would waive the restocking fee.

All returns should be sent to the following address:

PT. GEMILANG MAJU SUKSESTAMA

Rukan Boston Blok G/007,
PIK 2 (Pantai Indah Kapuk 2),
TANGERANG 15214 Banten, INDONESIA

 

Email: sales@3dmat.co.id
Hotline: +6281119262002